{"version":"1.0","provider_name":"Ciputra School of Business Makassar","provider_url":"https:\/\/www.ciputramakassar.ac.id\/eng","title":"Cara Mengantisipasi Komplain Konsumen pada Bisnis Kuliner","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"flaMe11CG9\"><a href=\"https:\/\/www.ciputramakassar.ac.id\/eng\/cara-mengantisipasi-komplain-konsumen-pada-bisnis-kuliner\/\">Cara Mengantisipasi Komplain Konsumen pada Bisnis Kuliner<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.ciputramakassar.ac.id\/eng\/cara-mengantisipasi-komplain-konsumen-pada-bisnis-kuliner\/embed\/#?secret=flaMe11CG9\" width=\"600\" height=\"338\" title=\"&#8220;Cara Mengantisipasi Komplain Konsumen pada Bisnis Kuliner&#8221; &#8212; Ciputra School of Business Makassar\" data-secret=\"flaMe11CG9\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.ciputramakassar.ac.id\/eng\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/www.ciputramakassar.ac.id\/eng\/wp-content\/uploads\/2023\/02\/kuliner-culinary-1024x683-1.jpg","thumbnail_width":1024,"thumbnail_height":683,"description":"Belum lama ini ada pemberitaan viral mengenai salah satu\u00a0brand\u00a0minuman teh kekinian yang melayangkan somasi pada konsumennya. Somasi tersebut berawal dari komplain yang disampaikan pelanggannya secara publik melalui media soial terkait produknya yang dinilai terlalu manis. Kendati disampaikan dengan bahasa kasar, langkah hukum yang diambil manajemen teh kekinian tersebut dinilai berlebihan dalam merespon kritikan yang disampaikan [&hellip;]"}